Important Information Regarding COVID-19 And Our Office Re-Opening

We will be opening on May 18, 2020

You may see some changes when it is time for your next appointment. We made these changes in abundance of caution to help protect our patients and staff. Please read the following:

Advanced Staff Training

Each member of our team has completed additional awareness and prevention programs to enhance their knowledge and preparedness.

Daily Health Checks of Our Team

No contact temperature checks and a quick set of questions will ensure our team is ready, willing and able to provide safe dental care – every day.

No Handshakes or Hugs

We truly do love our patients. However, we will save our hearty welcomes and goodbyes for a later date when things are “back to normal”.

No Office Tours

We enjoy starting every new patient visit by showing off our amazing practice. These tours will have to wait for your next visit.

Personal Hygiene Standards

Along with short hair or hair that is worn up; this means no long fingernails, no jewelry, and no watches for any team member while in the office.

Change Work Clothes at Work

We change into and out of our newly-cleaned scrubs at the office, every day.

Anti-Microbial Rinse

In addition to brushing and flossing before your visit, we will provide an Hydroxyl solution to rinse in your mouth for 60 seconds and reduce bacteria.

Virtual Waiting Room

Now, you can check-in from your car via text or calling Dubuque Office Phone Number 563-557-1111. As a result, you are able to minimize contact with others, bypass the reception area, and go directly to your treatment room.

Sequenced Patient Scheduling

Plain and simple, we are not seeing as many patients. We are allocating more time between visits for coming, going and cleaning.

Pre-Screening of Every Patient

A quick health questionnaire and consent form along with a no-touch temperature check will be completed when you arrive at our office.

Contactless Payments

Payments can be made over the phone prior to your appointment to minimize any physical transfers.  

Expanded Patient Appointments

In an effort to save you time and multiple exposures, we are offering extended appointments. This allows us to do more dentistry in a single visit.

 Hand Sanitizing Station

Every patient will be asked to thoroughly disinfect their hands before entering the clinical area of our practice.

Social Distancing in Place

Fewer chairs in our reception area, helpful signs and one-way traffic in our treatment area make 6’ spacing a practical reality.

Cleaning After Every Appointment

We are super clean as we thoroughly wipe, sanitize, and disinfect all instruments, equipment and surfaces in each operatory after every patient.  A medical grade fogging solution is utilized in between patient appointments and in the evening.

Deep Cleaning Every Evening

Along with cleaning and sanitizing during the day, we take things to another level at night with a thorough top-to-bottom scrub down.

CDC-Approved Instrument Sterilization

This is standard procedure at all times, and nothing has changed. Anything that goes near your mouth is heat and pressure cleaned between every use.

N95, NIOSH Approved KN95, & ASTM Level 3 Masks

The beautiful smiles of our clinical team – dentists, hygienists, and assistants – will be protected behind double-masking at all times.

Front Desk Masks

Even our friendly administrative team will be wearing ASTM Level 3 masks. Don’t worry. They are smiling behind those masks!

Face Shields

Two masks are not enough. Our clinical team will also protect you and themselves through the use of FDA Approved PET face shields.

Protective Coats & Hats

When appropriate, our team will utilize another layer of protection to minimize the spread or absorption of airborne particles.

No Magazines or Activities

This may make our reception area a little less exciting, but it makes it much safer as well.

Installed Clear Barriers

Hard plastic guards have been placed strategically throughout the practice – and are cleaned regularly – to help block the movement of airborne particles.

Thank you for your patience at this time as we contact all of our patients.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at Dubuque Office Phone Number 563-557-1111 or visit our website at www.DubuqueIowaDentist.com.

Sincerely,

Dr. Ryan Oetken and Team

Please view and share our latest COVID-19 Symptom Comparison Chart with your friends and family.

For further information, including measures to keep yourself healthy, visit the following links: